House Number Purchase Terms & Privacy Policy for Accurate Image

Terms of Purchase & Privacy Policy
A.	Your Privacy and Your Security
		We understand your concerns arising from internet usage. Everyone at Accurate Image, Incorporated is dedicated to keeping your personal information private and your financial instruments secure. Any personal information you provide to Accurate Image, Incorporated will be kept strictly confidential. You will note that your communication of credit card information is via an encrypted link. Note: This site uses a tool which collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines. This site also provides various "Sharing" features that are provided by www.sharethis.com .The "Sharethis" site also collects anonymous information if you use its sharing utility. For further information regarding sharethis.com see their Privacy Policy. No information of any type that you the user inputs into our ordering utility is shared with anyone except your credit card company.

B.	Delivery Times
		All of our product is manufactured after your order is confirmed and accepted. We do not stock any pieces as inventory. Cast and Cut metal pieces usually take 10 work days to produce. Fabricated pieces typically require 12 - 14 work days to produce. Injection-molded plastic pieces are produced in 1 - 3 work days. Formed plastic pieces are usually produced in 3 - 5 work days. Cut acrylic pieces are usually completed in 5 - 10 work days. There are no shortcuts in these production times. NOTE: "KIT" orders require an additional 3-5 work days to complete and ship. NON-KITS in the USA ship directly to you from the producing plant. Remember to add shipping time after the pieces are completed. We usually ship Ground delivery but can send packages Next Day Air if requested. See Section E, below, for Kit and Non-Kit considerations with respect to international destinations.

C.	Deciding to Order
		We expect you to be completely satisfied with our fine products. Because our products are custom manufactured to your specification, we restrict returns - see the terms for returns in Section H, below. Because of our limitation on returns, we ask that you carefully consider the size and style of your order before you submit a purchase request. (*Note:* See Paragraph H, below, for our terms regarding returns.) If you have any questions regarding our products, before you submit a purchase request please contact our sales department via e-mail by Clicking here for Sales Department e-mails , telephone 800 618-0444 or 206 522-1136, or fax 206 525-0686.
			1.	In making your decision to order from Accurate Image, Incorporated, you are assuming full responsibility for correctly measuring your site for installation of the products we send you. Accurate Image, Incorporated assumes no responsibility for your installation.
			2.	When you order an installation kit, we will send you "Installation Reminders" regarding the important steps in installing your numbers or letters. By placing an order with us you are representing to Accurate Image, Incorporated that you accept full responsibility for the installation of your order. If you are not personally competent to install these fine products, we urge you to employ qualified craftsmen to complete your installation.

D.	Order Procedures
		1.	CREDIT CARD ORDERS FOR U.S. ORDERS OF 25 NUMBERS/LETTERS OR LESS:
			You may use our web site to purchase twenty-five (25) or less high-quality address numbers & letters. We will ship such order to any location in the continental United States. Such purchase will be made by a credit card transaction denominated in U.S. dollars. At the time we accept your purchase request, our credit card service provider will reserve such purchase price in your card account thereby reducing the amount of credit you have available. You will receive an e-mail from Accurate Image, Incorporated acknowledging acceptance of your order. After completing our manufacture of your order and after we ship your purchase to you, our credit card service provider will transfer such reserved funds from your credit card account to Accurate Image, Incorporated. You will be notified by e-mail with a tracking number when your order ships.
		2.	CASH OR FOR 26 OR MORE NUMBERS/LETTERS:
			a.	Orders from Alaska, Hawaii, International or orders of 26 numbers/letters or more:
				We cannot accept via our web site orders from non-continental U.S. location or of 26 numbers/letters or more. Please submit you requirement via e-mail: Click here for Sales Department e-mails; or telephone 206-522-1136, or fax 866-330-7613. We Will be happy to consider discounting our prices for large orders. We will indicate our requirements for accepting such orders.
			b.	Cash Orders:
				If you wish to pay by check please call us or send an e-mail. Click for Sales Department e-mails. Specify the product number, price, and quantity of each item that you wish to order. We will return to you a Quote for your order. After carefully checking our quote to insure that we have recorded your correct order, mail your check for the full purchase price indicated on the quote. Send your check to the address specified on the quote. After your check has cleared we will commence production of your order and then notify you when your product is shipped.

E.	Shipping:
		1.	All orders placed through our web site will be shipped via either FedEx or UPS Ground or suitable alternative to any location in the United States. For Hawaii, Alaska, or international location, please Click Here for Sales Department e-mails regarding shipping alternatives.
		2.	If circumstances require we may adjust shipping costs to reflect added cost for surcharges, Alaska or Hawaii destinations, international locations, or other order peculiarities. Reminder: If your order contains different fonts, or if your order requests different manufacturing processes, your items may be produced at different locations in the USA. Under these circumstances, we will add additional, relevant shipping charges to your order.
		3.	"Kits", "Non-Kits", Canadian and Other International Orders: Shipping in the USA and Canada is priced for "Kit" options which are shipped from Seattle via UPS (for USA) and US Postal Service (for Canada). For USA and Canadian orders, "Non-kit"s are configured to ship directly from the producing plant to your purchase location. Other International "Non-kit" orders will be sent from the producing plant to Seattle and then, when possible, via the US Postal service to the specified International location. Both shiping routes, plant-to-Seattle and Seattle-to-purchaser's address, will be included as part of this "other international" freight charge.
F.	Abandonment or Change of Order After Production Begins:
		Accurate Image, Incorporated starts production 1 business day after e-mailing an Order Confirmation with, when applicable, attached drawing files. If you abandon or change your order after production begins, you will be charged an abandonment fee for any labor & materials expended on your order prior to the time of abandonment or change.

G.	Acceptance or Rejection of Orders:
		Accurate Image, Incorporated reserves the right to accept and/or reject any order.

H.	Returns & Refunds for Our Custom Products:
		All of our products are custom-manufactured to your specifications. You must advise us within 2 business days from your receipt of our goods of any visible defect or missing elements in your order. Failure to so advise will void our warranty.
		1.	For Individual for Personal Residence:
			If you are not completely satisfied with your purchase, please contact via e-mail our Customer Service Department - telephone 206-522-1136, or fax 866-330-7613. If we are unable to meet your needs and you determine to return our product, ship such back to us using the return address specified on your invoice. Your returned items must reach us in pristine, unmarked condition. We will make no refund for returned items damaged by your handling of them or damaged in transit because of inadequate packaging. Please use the protective packaging provided by us when we shipped our product to you. We will, upon receipt of the returned merchandise and after the time period during which purchasers may cancel internet credit card transactions, refund your purchase price less a Fifty Percent (50%) recycling charge. Our refund will be made via an Accurate Image, Incorporated check mailed to you at your indicated address.
		2.	For Businesses or Individual Purchasers for Businesses:
			The provisions of the Uniform Commercial Code for the State of Washington govern all transactions with Accurate Image, Incorporated. To make sure that your commercial or residential project meets yours and your customer's needs, call us for general samples. For large orders where you need confirmation of finish and style, we suggest that we produce an initial small quantity of your order to insure your satisfaction. For questions regarding size, call us or order a Preview Drawing to insure that the pieces will meet your requirements.

I.	Our Lifetime Warranty:
		The following is made in lieu of all warranties, express or implied. Accurate Image, Incorporated's and manufactures' only obligation shall be (excluding the following metals in damp, salt water, or other corrosive environments: Brushed or Polished Aluminum or Brass, Brushed or Polished Bronze or Copper) to replace such quantity of the product proved to be defective after a single, original installation by a sign professional. Our replacement obligation extends only for a time period commensurate with the life of the structure upon which the product was originally, professionally installed. The above-mentioned excluded metals are expressly not warranted for damp, saltwater, or other corrosive environments. Neither Accurate Image, Incorporated nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to install or use the product. Before using, user shall determine the suitability of the product for its intended use and user assumes all risk and liability whatsoever in connection therewith.

J.	Definitions
		Terms used throughout this site are defined and explained in our Glossary. Terms used for Orders and Quotes for items in this web site are based on the definitions and explanations in the Glossary.

Terms of Purchase & Privacy Policy