Accurate Image, Incorporated

We understand your concerns arising from internet usage.  Everyone at Accurate Image, Incorporated is dedicated to keeping your personal information private and your financial instruments secure.  Any information you provide to Accurate Image, Incorporated will be kept strictly confidential.  You will note that your communication of credit card information is via an encrypted link.

As a client of Accurate Image, Incorporated, you are our most valued asset.  We expect you to be completely satisfied with our fine products.  Because our products are manufactured to your specification and because we charge a Fifty Percent (50%) re-stocking charge for any returned items accompanied by a refund request, we ask that you carefully consider the size and style of your order before you submit a purchase request.  If you have any questions regarding our products, before you submit a purchase request please contact our sales department via e-mail by Clicking here for Sales Department e-mails , telephone 206 522-1136, or fax 206 525-0686.

When you order an installation kit, we will send you "Installation Reminders" regarding the important steps in installing your numbers or letters. By placing an order with us you are representing to Accurate Image, Incorporated that you accept full responsibility for the installation of your order. If you are not personally competent to install these fine products, we urge you to employ qualified craftsmen to complete your installation.

You may use our web site to purchase twenty-five (25) or less high-quality address numbers & letters. We will ship such order to any location in the continental United States. Such purchase will be made by a credit card transaction denominated in U.S. dollars. At the time we accept your purchase request, our credit card service provider will reserve such purchase price in your card account thereby reducing the amount of credit you have available. You will receive an e-mail from Accurate Image, Incorporated acknowledging acceptance of your order. After completing our manufacture of your order and after we ship your purchase to you, our credit card service provider will transfer such reserved funds from your credit card account to Accurate Image, Incorporated. You will be notified by e-mail when your order ships. We expect that you will receive your purchase no later than 30 days from the date of our acceptance of your order. Frequently, orders ship in c. 15 working days for metals and within 5 working days from some plastics.

We cannot accept via our web site orders from non-continental U.S. location or of 26 numbers/letters or more. Please submit you requirement via e-mail: Click here for Sales Department e-mails; or telephone 206-522-1136, or fax 866-330-7613. We Will be happy to consider discounting our prices for large orders. We will indicate our requirements for accepting such orders.

If you wish to pay by check please call us or send an e-mail. Click for Sales Department e-mails. Specify the product number, price, and quantity of each item that you wish to order. We will return to you a Quote for your order. After carefully checking our quote to insure that we have recorded your correct order, mail your check for the full purchase price indicated on the quote. Send your check to the address specified on the quote. After your check has cleared we will commence production of your order and then notify you when your product is shipped.

All orders placed through our web site will be shipped via either FedEx or UPS Ground or suitable alternative to any location in the United States. For Hawaii, Alaska, or international location, please Click Here for Sales Department e-mails regarding shipping alternatives.

If circumstances require we may adjust shipping costs to reflect added cost for surcharges, Alaska or Hawaii destinations, international locations, or other order peculiarities. Reminder: If your order contains different fonts, or if your order requests different manufacturing process, your items may be produced at different locations in the USA. Under these circumstances, we will add additional, relevant shipping charges to your order.

Accurate Image, Incorporated reserves the right to accept and/or reject any order.

You must advise us within 2 business days from your receipt of our goods of any visible defect or missing elements in your order. Failure to so advise will void our warranty.

If you are not completely satisfied with your purchase, please contact via e-mail our Customer Service Department - telephone 206-522-1136, or fax 866-330-7613. If we are unable to meet your needs and you determine to return our product, ship such back to us using the return address specified on your invoice. Your returned items must reach us in pristine, unmarked condition. We will make no refund for returned items damaged by your handling of them or damaged in transit because of inadequate packaging. Please use the protective packaging provided by us when we shipped our product to you. We will, upon receipt of the returned merchandise and after the time period during which purchasers may cancel internet credit card transactions, refund your purchase price less a Fifty Percent (50%) re-stocking charge. Our refund will be made via an Accurate Image, Incorporated check mailed to you at your indicated address.

The provisions of the Uniform Commercial Code for the State of Washington govern all transactions with Accurate Image, Incorporated.

The following is made in lieu of all warranties, express or implied.  Accurate Image, Incorporated's and manufactures' only obligation shall be (excluding the following metals in damp or salt water environments: Natural Satin or Polished Aluminum, Brass, Natural Satin or Polished Bronze, Copper) to replace such quantity of the product proved to be defective after a single, original installation by a sign professional. This replacement obligation extends only for a time period commensurate with the life of the structure upon which the product was originally, professionally installed. The above-mentioned excluded metals are expressly not warranted for damp or saltwater environments. Neither Accurate Image, Incorporated nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product.  Before using, user shall determine the suitability of the product for its intended use and user assumes all risk and liability whatsoever in connection therewith.